How to Reset Your Password

Disclaimer: This guide is used for informational purposes only. The Electra (ECA) Team is not responsible for what you do with your wallet. Please ask for help if you have any questions in this process. Always backup your mnemonic phrase, passphrase, and wallet.dat.

VERY IMPORTANT: If your coins are in the Legacy account of the wallet the below steps will not work. This method of resetting the password is only for coins stored in the Saving / Checking / Purse accounts. If coins are in the Legacy account there is no way to reset the password.

Windows

1. Completely close Desktop Wallet. Kill the program in the task manager if you are not sure.

2. Press the Windows key + R

3. Type %appdata% and click OK or press Enter

4. Delete the both Electra folders

5. Restart Wallet

6. Choose “Recover A Wallet Via Mnemonic”. Be sure to only enter the 24-word mnemonic phrase once in the first field. Leave the Mnemonic Extension area blank.

*ECA will appear in the wallet after it is fully synced. It usually takes 1-2 hours for the wallet to be fully synced. 

MacOS

1. Close the wallet by right clicking it and selecting Exit.

2. Click desktop and click on Go to folder or press Shift ⇧ + Command ⌘ + G

3. Type ~/Library/Application Support and then click on Go

4. Delete the Electra folder (keep Electra Desktop folder)

5. Restart Wallet

6. Choose “Recover A Wallet Via Mnemonic”. Be sure to only enter the 24-word mnemonic phrase once in the first field. Leave the Mnemonic Extension area blank.

*ECA will appear in the wallet after it is fully synced. It usually takes 1-2 hours for the wallet to be fully synced. 

Linux – Ubuntu Mate

1. Completely close the wallet.

2. Open Home Folder located in the desktop

3. Ctrl + H and find the .Electra folder, then delete it

4. Restart Wallet

5. Choose “Recover A Wallet Via Mnemonic”. Be sure to only enter the 24-word mnemonic phrase once in the first field. Leave the Mnemonic Extension area blank.

*ECA will appear in the wallet after it is fully synced. It usually takes 1-2 hours for the wallet to be fully synced. 

Disclaimer: This guide is used for informational purposes only. The Electra (ECA) Team is not responsible for what you do with your wallet. Please ask for help if you have any questions in this process. Always backup your mnemonic phrase, passphrase, and wallet.dat.